Hospitality, Tourism & Customer Service Courses | Educartis

Hospitality, Tourism & Customer Service Courses

Did you know hospitality and tourism are among the most powerful drivers of Kenya’s economy? Kenya is established as a tourist and conference destination, and these industries are growing.

Clipboard variant with lists and checks110courses available
Diploma440leaners applied last year
Briefcase2,950job offers
Banknote279,430 KESaverage salary

Career options and possible career trajectory

LayersHotel manager
LayersHotel clerk
LayersConcierge
LayersTour operator
LayersEvents and conference organiser

Recommended Competencies

  • Efficient communication skills
  • Friendliness
  • Computer skills
  • Problem solving
  • Willingness to learn

Skills to learn next

  • Languages
  • Communication

Do you want to study travel, tourism or customer service but you’re unsure of your job prospects?

There are many job opportunities in Kenya’s dynamic tourism and hospitality industry, in fields ranging from events management to catering, and restaurant management to customer service. Being highly skilled in one of these arenas makes you more employable, since the growth of this sector outstrips the number of skilled workers available.

Are the skills you learn in hospitality, tourism and customer service limited? To the contrary, the business, management and communication skills you acquire through these fields are transferable across a range of sectors.

Why is customer service important? Businesses are realising the critical role of customer service as they compete in global markets. Increasingly they understand how customer service impacts the bottom line, elevating them above competition and driving sales.
Make yourself employable in this field through service-orientated training.

What can you study to embark in a career in hospitality, tourism or customer services? You can choose from certificates, vocational training, degree programmes, diplomas and postgraduates. Certificates and courses in customer service management, food and beverages operations, and sales abound. You could decide to pursue a degree programme in hospitality and tourism, or a diploma in tourism management.

Do you want to combine your diverse interests? There might be a course of study for you! E-marketing for tourism might appeal to you, or perhaps wildlife and tourism management ticks the right boxes for you. 

Whichever path you choose to take, careers in customer service, tourism and hospitality can be satisfying, as they’re people-orientated and provide stimulating new experiences on a day-to-day basis. 

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Do you want to study travel, tourism or customer service but you’re unsure of your job prospects?

There are many job opportunities in Kenya’s dynamic tourism and hospitality industry, in fields ranging from events management to catering, and restaurant management to customer service. Being highly skilled in one of these arenas makes you more employable, since the growth of this sector outstrips the number of skilled workers available.

Are the skills you learn in hospitality, tourism and customer service limited? To the contrary, the business, management and communication skills you acquire through these fields are transferable across a range of sectors.

Why is customer service important? Businesses are realising the critical role of customer service as they compete in global markets. Increasingly they understand how customer service impacts the bottom line, elevating them above competition and driving sales.
Make yourself employable in this field through service-orientated training.

What can you study to embark in a career in hospitality, tourism or customer services? You can choose from certificates, vocational training, degree programmes, diplomas and postgraduates. Certificates and courses in customer service management, food and beverages operations, and sales abound. You could decide to pursue a degree programme in hospitality and tourism, or a diploma in tourism management.

Do you want to combine your diverse interests? There might be a course of study for you! E-marketing for tourism might appeal to you, or perhaps wildlife and tourism management ticks the right boxes for you. 

Whichever path you choose to take, careers in customer service, tourism and hospitality can be satisfying, as they’re people-orientated and provide stimulating new experiences on a day-to-day basis.