Hospitality, Tourism & Customer Service Courses - 1 | Educartis Kenya

Hospitality, Tourism & Customer Service courses

Did you know hospitality and tourism are among the most powerful drivers of Kenya’s economy? Kenya is established as a tourist and conference destination, and these industries are growing.

29 courses available
by ICT Mentors
KSh25000 Total
Nairobi
3 days
Course
On Campus

by Lantern Training Limited
KSh11900 Total
Nairobi
1 days
Course
Company Training

by Joeleone Management Consultants
KSh40000 Total

Starts on: 02/03/2019

Nairobi
3 days
Course
Company Training

by Kenya Utalii College - KUC
Nairobi
5 days
Course
On Campus

by Career Training Centre
Nairobi
1 years
Course
On Campus

by Finstock Evarsity College
Nairobi
18 months
Course
Online

by Emma Daniel Arts Training Institute
Nairobi
6 months
Course
Company Training

by Mammoth Consulting Africa
KSh7500 Total
Nairobi
3 weeks
Course
Online

by Kenya Utalii College - KUC
Nairobi
5 days
Course
On Campus

by Kenya Institute of Professional Studies - KIPS
Nairobi
6 months
Course
On Campus

Do you want to study travel, tourism or customer service but you’re unsure of your job prospects?

There are many job opportunities in Kenya’s dynamic tourism and hospitality industry, in fields ranging from events management to catering, and restaurant management to customer service. Being highly skilled in one of these arenas makes you more employable, since the growth of this sector outstrips the number of skilled workers available.

Are the skills you learn in hospitality, tourism and customer service limited? To the contrary, the business, management and communication skills you acquire through these fields are transferable across a range of sectors.

Why is customer service important? Businesses are realising the critical role of customer service as they compete in global markets. Increasingly they understand how customer service impacts the bottom line, elevating them above competition and driving sales.
Make yourself employable in this field through service-orientated training.

What can you study to embark in a career in hospitality, tourism or customer services? You can choose from certificates, vocational training, degree programmes, diplomas and postgraduates. Certificates and courses in customer service management, food and beverages operations, and sales abound. You could decide to pursue a degree programme in hospitality and tourism, or a diploma in tourism management.

Do you want to combine your diverse interests? There might be a course of study for you! E-marketing for tourism might appeal to you, or perhaps wildlife and tourism management ticks the right boxes for you. 

Whichever path you choose to take, careers in customer service, tourism and hospitality can be satisfying, as they’re people-orientated and provide stimulating new experiences on a day-to-day basis. 

Medium

Do you want to study travel, tourism or customer service but you’re unsure of your job prospects?

There are many job opportunities in Kenya’s dynamic tourism and hospitality industry, in fields ranging from events management to catering, and restaurant management to customer service. Being highly skilled in one of these arenas makes you more employable, since the growth of this sector outstrips the number of skilled workers available.

Are the skills you learn in hospitality, tourism and customer service limited? To the contrary, the business, management and communication skills you acquire through these fields are transferable across a range of sectors.

Why is customer service important? Businesses are realising the critical role of customer service as they compete in global markets. Increasingly they understand how customer service impacts the bottom line, elevating them above competition and driving sales.
Make yourself employable in this field through service-orientated training.

What can you study to embark in a career in hospitality, tourism or customer services? You can choose from certificates, vocational training, degree programmes, diplomas and postgraduates. Certificates and courses in customer service management, food and beverages operations, and sales abound. You could decide to pursue a degree programme in hospitality and tourism, or a diploma in tourism management.

Do you want to combine your diverse interests? There might be a course of study for you! E-marketing for tourism might appeal to you, or perhaps wildlife and tourism management ticks the right boxes for you. 

Whichever path you choose to take, careers in customer service, tourism and hospitality can be satisfying, as they’re people-orientated and provide stimulating new experiences on a day-to-day basis. 

Career options and possible career trajectory

LayersHotel manager
LayersHotel clerk
LayersConcierge
LayersTour operator
LayersEvents and conference organiser

Recommended Competencies

  • Efficient communication skills
  • Friendliness
  • Computer skills
  • Problem solving
  • Willingness to learn

Skills to learn next

  • Languages
  • Communication