Communication Strategies - Mammoth Consulting Africa | Brighter Monday Learning

Communication Strategies

Mammoth Consulting Africa

Course Introduction

The primary aim of this training course is to enable participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the​ ​office​ ​and​ ​beyond.

  • Course
  • Online
  • Duration: 3 weeks
  • Start Date: Flexible
  • KSh 5,000
  • Total

How This Course Will Benefit Your Career

To enable participants: -Identify common communication problems -Develop skills to ask questions -Develop active listening skills and empathetic listening skills -Learning to read non-verbal cues and what they really mean -Have ability to handle difficult situations -Deal with situations assertively

What You Will Learn

Session One: Course Overview
Session Two: Creating Positive Relationships
Session Three: Growing Our Self-Awareness
Do You Question Your Competence?
Developing Confidence
Session Four: Communication Basics
Session Five: Communication Barriers
Case Study: New Neighbors
Common Barriers
Applying the Answers
Being Mindful
Session Six: Asking Questions
Asking Good Questions
Pushing My Buttons
Session Seven: Listening Skills
Can You Hear Me?
How Do You Rate Your Listening Ability?
Active Listening Skills
What is Said and What is Heard
Communication Situations
Session Eight: Body Language
What Do Our Bodies Say?
Session Nine: Communication Styles
Dichotomies in Theory
Dichotomies in Action
Session Ten: Creating a Positive Self-Image
Seven Things People Determine from Your Appearance
Pre-Assignment Review
Session Eleven: Frame of Reference
Session Twelve: Techniques for the Workplace
Prepare, Prepare, Prepare
Testing Our Theories
Delivering Your Message
Session Thirteen: Assertiveness
Case Study: A Negative Image
The Assertive Formula
Expressing Your No
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan

Where and when

Start DateLocation



What are the admission criteria?

1. An ongoing willingness to critically assess yourself and challenge yourself to grow through life long learning 2. A desire to acquire skills that will ensure rapid growth in your career

Certification obtained

Certificate of Completion

How do I apply?

Write an email to us expressing an interest in the course you are interested in or inquiry and we will get back to you with the needed information as soon as possible.

Sign up to our newsletter to receive the latest news and courses information on Brighter Monday Learning