Conflict Resolution - Lantern Training Limited | Educartis

1 days
Company Training


Course Overview

This one day company training workshop will teach participants crucial conflict resolution and management skills, including how to deal with anger by using the Agreement Frame. Offered by Lantern Training, participants will be introduced to the different types of conflicts that can occur in their professional and personal lives, reasons why these arise, and the various handling styles to help them effectively manage any disputes to enhance their performance and productivity.  

Conflict is a natural occurrence, particularly in the workplace where multiple employees work together. By getting the right training for conflict resolution, you will be able to enjoy numerous benefits to your company including stronger relationships, higher employee morale, better productivity, and increased understanding and empathy within your team. This course will help you develop the skills and confidence needed for successful negotiation to create happier employees and a more pleasant work environment
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How This Course Will Benefit Your Career

At the end of this workshop, participants will be able to: 

  • Learn crucial management skills including how to deal with anger using the Agreement Frame. 
  • Recognise how their own attitudes and actions impact others. 
  • Use communication skills effectively in a range of specific dispute situations. 
  • Develop realistic and effective strategies to deal with emotions such as anger and fear. 
  • Demonstrate effective techniques for dealing with difficult personalities and people. 

Certification obtained

Certificate of Completion awarded by Lantern Training Centre. 

What jobs will I qualify for?

This course will enhance participants skills in a number of careers including: 

  • Team Leader
  • Business Executive 
  • HR Manager
  • Sales Executive

When do I start?

Next available course

Admission Criteria

This course has no formal requirements and is suitable for anyone looking to improve their conflict resolution skills. 

How do I apply?

To apply for this course, students must: 

  • Fill out a registration form. 

Payment options

The price for this course is 11,900 KES per delegate with the probability of an early bird discount (9,900 KSH). Payments can be made via: 

  • Mpesa 
  • Cash 

Detailed course information

This company training workshop is offered by Lantern Training Centre. The course outline is as follows: 

  • An Introduction to Conflict Resolution 
  • The Thomas-Killmann Instrument 
  • Creating an Effective Atmosphere 
  • Focusing on Individual Needs
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution 
  • Additional Tools 

Course Provider