Creating a Top-Notch Client Management System - Mammoth Consulting Africa | Educartis

Nairobi
3 weeks
Course
Online

Benefits

Course Overview

This three week course has been designed to develop students' knowledge and skills in managing professional relationships with their clients. During the online course, learners will have the opportunity to learn the basic principles of creating a top-notch client management system so that they can contribute to their respective organisations by developing an environment of trust, respect, and long-term partnerships with their clients. 

Whether they are internal or external, client relationships matter and how they are handled should never be left to chance, which is why today employers are seeking professionals who have strong client relationship management (CRM) skills and who can drive their businesses to new levels of success. If you enjoy interacting with others and are looking for a challenging and uniquely exciting career, then this course will provide you with the CR skills you need to build brand loyalty, increase client retention, and promote sales growth for you and your company. 
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How This Course Will Benefit Your Career

At the end of this course, students will be able to: 

  • Articulate their organisation's service brand. 
  • Measure customer satisfaction levels and take corrective action if necessary. 
  • Demonstrate techniques for dealing with angry or upset customers. 
  • Describe the importance of customer loyalty and the techniques required to build it. 
  • Identify any service delivery barriers within their organisation. 
Certification obtained

Certificate of Completion 

What jobs will I qualify for?

This course will enhance learners' skills in a number of careers including: 

  • Account Manager
  • Sales Manager
  • Customer Service Representative 
  • Marketing Manager

When do I start?

Next available course

Admission Criteria

This course is well-suited for participants with: 

  • An ongoing willingness to critically assess yourself and challenge yourself to grow through life long learning
  • A desire to acquire skills that will ensure rapid growth in your career 

How do I apply?

To apply for this course, students must write an email to Mammoth Consulting Africa to express interest or enquire about a particular course. 

Payment options

 The total fee for this course is 6,500 KES

How to Pay
  • Paybill Mpesa is currently the only payment option 

Detailed course information

This course is taken online and is designed to enhance participants' customer service skills. Topics explored include: 

  • Understanding Customer Opinions 
  • What Are You Selling?
  • The Language of Service: Choosing Customer-Centric Messages
  • Dealing With Difficult Customers
  • Segmenting and Serving the Market 

Course Provider