Customer Service Excellence - British Council Kenya | Brighter Monday Learning

Customer Service Excellence

British Council Kenya

Course Introduction

Customer service is centre-stage of successful businesses. Every interaction with a customer (or potential customer) can affect the business’ bottom line. Customer service separates companies
that thrive from those that fail. Offering customer service training to your employees doesn’t just add-value for the customer; it can drive sales and give you a strong competitive advantage.

This is a Customer Service Training aimed at providing training to employees hence adding value to customers as well as

  • Workshop
  • On Campus
  • Nairobi (and 1 more)
  • Duration: 2 days
  • Start Date: 1/11/2017 (and 1 more)
  • KSh 40,000
  • Total

What You Will Learn

Participants Will Learn:

Introduction to Customer Service
You and Customer Service
Your Customers
What do your customers want?
Obstacles to Communication
Good Feelings

Where and when

Start DateLocation

1/11/2017

British Council, Upper Hill Road, Nairobi, Kenya,Nairobi

Kenya

1/11/2017

British Council, Upper Hill Road, Nairobi, Kenya,Nairobi

Kenya

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