Customer Service Excellence - British Council Kenya | Brighter Monday Learning

Customer Service Excellence

British Council Kenya

Important info

Customer service is centre-stage of successful businesses. Every interaction with a customer (or potential customer) can affect the business’ bottom line. Customer service separates companies
that thrive from those that fail. Offering customer service training to your employees doesn’t just add-value for the customer; it can drive sales and give you a strong competitive advantage.

This is a Customer Service Training aimed at providing training to employees hence adding value to customers as well as

  • Workshop
  • On Campus
  • Nairobi (and 1 more)
  • Duration: 2 days
  • Start Date: 19/10/2017 (and 1 more)
  • KSh 40,000
  • Total

Syllabus

Participants Will Learn:

Introduction to Customer Service
You and Customer Service
Your Customers
What do your customers want?
Obstacles to Communication
Good Feelings

Where and when

Start DateLocation

19/10/2017

British Council, Upper Hill Road, Nairobi, Kenya,Nairobi

Kenya

1/11/2017

British Council, Upper Hill Road, Nairobi, Kenya,Nairobi

Kenya

FAQ

Who's this course for?

Members of staff who deal with customers.

What happens after requesting info?

We shall receive you contact details and inquiry and revert with a response.

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