Customer Service Excellence - British Council Kenya | Educartis

Nairobi,  On Campus

Workshop

23/09/2018, 23/09/2018

Duration: 2 days

KSh 40000 Total

Benefits

Detailed course information

Where and When

23/09/2018

British Council Kenya

British Council, Upper Hill Road, Nairobi, Kenya, Nairobi, Kenya

23/09/2018

British Council Kenya

British Council, Upper Hill Road, Nairobi, Kenya, Nairobi, Kenya

Course Overview

Customer service is centre-stage of successful businesses. Every interaction with a customer (or potential customer) can affect the business’ bottom line. Customer service separates companies
that thrive from those that fail. Offering customer service training to your employees doesn’t just add-value for the customer; it can drive sales and give you a strong competitive advantage.

This is a Customer Service Training aimed at providing training to employees hence adding value to customers as well as

Syllabus

Participants Will Learn:

Introduction to Customer Service
You and Customer Service
Your Customers
What do your customers want?
Obstacles to Communication
Good Feelings

Nairobi,  On Campus
Workshop
23/09/2018, 23/09/2018
2 days
KSh 40000 Total

Benefits

Course Overview

Customer service is centre-stage of successful businesses. Every interaction with a customer (or potential customer) can affect the business’ bottom line. Customer service separates companies
that thrive from those that fail. Offering customer service training to your employees doesn’t just add-value for the customer; it can drive sales and give you a strong competitive advantage.

This is a Customer Service Training aimed at providing training to employees hence adding value to customers as well as

Detailed course information

Participants Will Learn:

Introduction to Customer Service
You and Customer Service
Your Customers
What do your customers want?
Obstacles to Communication
Good Feelings

Where and When

23/09/2018

British Council Kenya


British Council, Upper Hill Road, Nairobi, Kenya, Nairobi, Kenya

23/09/2018

British Council Kenya


British Council, Upper Hill Road, Nairobi, Kenya, Nairobi, Kenya