Customer Service Excellence - British Council Kenya | Brighter Monday Learning

Nairobi,  On Campus

Workshop

17/06/2018, 17/06/2018

Duration: 2 days

KSh 40000 Total

Benefits

Detailed course information

Where and When

17/06/2018

British Council Kenya

British Council, Upper Hill Road, Nairobi, Kenya, Nairobi, Kenya

17/06/2018

British Council Kenya

British Council, Upper Hill Road, Nairobi, Kenya, Nairobi, Kenya

Course Overview

Customer service is centre-stage of successful businesses. Every interaction with a customer (or potential customer) can affect the business’ bottom line. Customer service separates companies
that thrive from those that fail. Offering customer service training to your employees doesn’t just add-value for the customer; it can drive sales and give you a strong competitive advantage.

This is a Customer Service Training aimed at providing training to employees hence adding value to customers as well as

Syllabus

Participants Will Learn:

Introduction to Customer Service
You and Customer Service
Your Customers
What do your customers want?
Obstacles to Communication
Good Feelings

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Nairobi,  On Campus
Workshop
17/06/2018, 17/06/2018
2 days
KSh 40000 Total

Benefits

Course Overview

Customer service is centre-stage of successful businesses. Every interaction with a customer (or potential customer) can affect the business’ bottom line. Customer service separates companies
that thrive from those that fail. Offering customer service training to your employees doesn’t just add-value for the customer; it can drive sales and give you a strong competitive advantage.

This is a Customer Service Training aimed at providing training to employees hence adding value to customers as well as

Detailed course information

Participants Will Learn:

Introduction to Customer Service
You and Customer Service
Your Customers
What do your customers want?
Obstacles to Communication
Good Feelings

Where and When

17/06/2018

British Council Kenya


British Council, Upper Hill Road, Nairobi, Kenya, Nairobi, Kenya

17/06/2018

British Council Kenya


British Council, Upper Hill Road, Nairobi, Kenya, Nairobi, Kenya

Sign up and find more courses like this

Each day we update our database with new courses that may be of your interest. Sign up to our newsletter and you'll be the first to know about them.