Customer Service - Professional - ICT Mentors | Educartis

3 days
On Campus


Course Overview

The importance of front-line customer service is obvious; staff who interact directly with clients must have a certain skillset and personality traits to meet and exceed all expectations. This three day course offered by ICT Mentors focuses on helping participants develop key abilities such as friendliness, empathy, communication skills, patience, and problem solving, so that they have the capability to offer high quality and efficient service to your clients. 

Today, customers expect more from companies than ever before, and quality customer service is what separates successful businesses from those that struggle to stay viable. This means that building the skills and knowledge of your CS team is extremely important in creating a memorable experience for your clients. If you're looking to enhance your company's profitability and reputation, then this training course will provide you and your team with the right attitude, confidence, and skills, to achieve your organisation's long term goals. 

  *This course is suitable to those who are already practicing. 
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How This Course Will Benefit Your Career

At the end of this course, delegates will be able to: 

  • Develop required personality traits such as friendliness, empathy, communication skills, problem solving, patience, and more. 
  • Deal with difficult clients. 
  • Retain clients and build successful long-term relationships with them. 
  • Better understand customer emotions, as well as the impact these emotions have on other clients and employees. 
  • Enhance their communication skills. 
Certification obtained

Certificate of Completion (Customer Service) awarded by ICT Mentors Training Centre 

What jobs will I qualify for?

This certification is aimed at current and aspiring: 
  • Customer service managers
  • Receptionist 
  • Help Desk Personel
  • Business Operations Manager

When do I start?

Next available course

Admission Criteria

While there are no formal requirements for this course, candidates must: 
  • Have a basic knowledge of Customer service
  • Have Experience as Customer service staff or Receptionist and would like to  better their skills.

How do I apply?

To apply for this course, delegates must fill out the applicable registration form. 

Payment options

The total fee for this course is 25,000 KES. Students can pay their fees through: 

  • Mpesa
  • Bankers Cheque
  • Direct Bank Transfer 

Detailed course information

This course is offered by ICT Mentors and is taken over the course of three days. Through theoretical learning and hands-on practical work, your team will gan the capability to offer quality service to your clients. 

Course Provider