Excellence In Customer Service - Lantern Training Limited | Educartis

1 days
Company Training


Course Overview

This one-day comprehensive course teaches participants how to deal with all types of clients, provides them with tools to help service them better, and allows learners to improve their customer service skills. This company training workshop is offered by Lantern Training and explores key aspects of CS such as phone skills, dealing with difficult customers, and using communication to generate return long-term business and build successful relationships with clients. 

Today, customers expect more from companies than ever before and quality customer service is what separates successful businesses from those that struggle to stay viable. This means that building the skills and knowledge of your CS team is extremely important in creating a unique and memorable experience for the people purchasing your products or services. If you're looking to enhance your organisation's profitability, then this course will provide you with the right attitude, confidence, and skills to build and manage a strong and motivated CS team that works always to achieve your company's long-term goals. 
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How This Course Will Benefit Your Career

After successful completion of the program, participants will be able to: 

  • Understand customer needs and requirements. 
  • Deal with difficult clients. 
  • Retain clients and build successful long-term relationships with them. 
  • Better understand customer emotions, as well as the impact these emotions have on other clients and employees. 
  • Enhance their communication skills. 
Certification obtained

Certificate of Completion awarded by Lantern Training Centre. 

What jobs will I qualify for?

This course will enhance learners' performance in careers such as:

  • Customer Service Manager
  • Restaurant Manager
  • Client Services Manager
  • Business Operations Manager

When do I start?

Next available course

Admission Criteria

This course has no formal requirements and is suitable for anyone looking to improve their CS skills. 

How do I apply?

To apply for this course, students must: 

  • Fill out a registration form. 

Payment options

The price for this course is 11,900 KES per delegate with the probability of an early bird discount (9,900 KSH). Payments can be made via: 

  • Mpesa 
  • Cash 

Detailed course information

This company training course is offered by Lantern Training. The curriculum is as follows: 

  • Who We Are and What We Do 
  • Establishing Your Attitude 
  • Identifying and Addressing Client Needs 
  • Generating Return Business 
  • In-person CS
  • CS Over the Phone 
  • Electronic CS Services 
  • Recovering Difficult Customers 
  • Understanding When to Escalate 
  • 10 Things You Can Do to WOW Every Time 

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