Debt Collection and Credit Management - Indepth Research Services | Educartis

Nairobi
5 days
Course
Company Training

Benefits

Course Overview

This five day crash course in Debt Collection and Credit Management outlines effective communication and negotiating skills, as well as the effective use of correspondence in collecting debt. Taken on-campus at Indepth Research Services Centre, this instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials, and group work. To give students a high-quality educational experience, all the facilitators are seasoned industry experts with years of experience working as professionals in this field. 

To companies in all industries, debt collection is extremely useful and many business owners are constantly searching for professionals who have the assertiveness and communication skills to collect cash as quickly and efficiently as possible. If you're looking for a uniquely challenging job that is highly valued and allows you to make a difference to a company's success and bottom line, then this course will give you the knowledge, attitude, and skills required to build a thriving career in this sector. 

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How This Course Will Benefit Your Career

Upon completion of this training course, participants will be able to:

  • Handle objections from the debtor and deal with queries.
  • Identify negotiating strategies in order to reach successful payment agreements.
  • Demonstrate effective oral and written communication skills. 
  • Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
  • Implement effective collection strategies according to the code of conduct.

Certification obtained

 Indepth Research Services (IRES) Certificate

What jobs will I qualify for?

This course will enhance participants skills in careers such as: 

  • Debt Collector 
  • Account Assistant 
  • Manager/Team Leader
  • Banker 

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When do I start?

Next available course

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Admission Criteria

To be eligible for this course, participants should: 

  • Be proficient in English 
  • Live up to IRES admission criteria 

How do I apply?

To apply, students must: 

  • Fill out a registration form. 
  • Pay the application fee. 

Payment options

Students can pay their fees through a bank transfer. Payment for all courses includes a registration fee which is non-refundable and equals 15% of the total course fee. 

The course fee covers: 

  • Course Tuition 
  • Training Materials
  • Two Break Refreshments
  • Lunch 
  • Study Visits 

In addition: 
  • Participants may cancel attendance 14 days or more prior to the training commencement date.
  • No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met

Detailed course information

This course is offered by In-depth Research Services and is taken over the period of ten days. The instructor-led trainings are delivered using a blended-learning approach that comprises of presentations, guided sessions of practical exercises, web-based tutorials and group work. 

Units covered include: 

  • Understanding Company Credit and Debt 
  • Debt Collection as a Vital Financial Activity
  • Planning and Preparing For Effective Collection 
  • Correspondence 
  • Essential Telephone Techniques 
  • Credit Management 

Course Provider