ISO/IEC 20000 Foundation - ICT Mentors | Educartis

30 days


Course Overview

This course provides a comprehensive introduction to ISO/IEC , the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard. 

The course is divided into 6 easy to absorb modules covering terminology, structure, concepts and value. It Includes video tutorials, study guides and quizzes. The study duration is 15 hours

How This Course Will Benefit Your Career

The course is designed to equip the learners with knowledge and skills in ISO/IEC , the international standard for service management.
Certification obtained

ISO/IEC 20000 Foundation

What jobs will I qualify for?

Project Manager 
Business Manger 

When do I start?

Next available course

Admission Criteria

There is not prerequisites for this course. However, the ISO/IEC 20000 Foundation certificate is a pre-requisite for anyone wanting higher level training in ISO/IEC 20000

How do I apply?

Click Enquire now or call 0734229114

Payment options

We have the following convenient Payment methods:

The courses is available in both On-campus and E-learning mode. 

Pricing details for the E-learning program.   
ISO 20000 Foundation - 30 days -  Ksh. 25,000
ISO 20000 Foundation - 60 days  - Ksh. 28,000
ISO 20000 Foundation Exam -        Ksh. 25,000
ISO 20000 Foundation Extension - 30 days - Ksh 75,000

Detailed course information

Course Contents:
  • Module 1: Introduction to ISO/IEC 20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module5: Audits
  • Module 6: Exam preparation
  • Includes free eBook: ISO/IEC 20000:2011 A Pocket Guide

Course Provider