ITIL Intermediate-Capability Modules - ICT Mentors | Educartis

4 days
Blended Learning


Course Overview

The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.

The Service Capability modules are:
  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimization (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA).

How This Course Will Benefit Your Career

ITILĀ® provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments.

The guidance covers the entire service lifecycle from the identification of requirements from the business and then IT, to designing and embedding a solution and to maintaining the new service through continuous review and improvement.
Successfully adopting ITIL can help you improve services by providing ways of helping you:
  • Manage business risk and service disruption or failure
  • Improve and develop positive relationships with your customers by delivering efficient services that meet their needs
  • Establish cost-effective systems for managing demand for your services
  • Support business change whilst maintaining a stable service environment.
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Certification obtained


What jobs will I qualify for?

Project ManagerĀ 
IT Profession
IT Help-desk manager

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When do I start?

Next available course

Admission Criteria

Candidates must have completed the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses.

How do I apply?

Click Enquire now or call 0734229114

Payment options

Direct Bank Transfer
Cheque Payment

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