ITIL Foundation - ICT Mentors | Educartis

3 days
Blended Learning


Course Overview

This course is the starting point for people wanting ITIL qualifications, it is mandatory for anyone wanting to proceed to intermediate study or anyone wanting to achieve expert status.

ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC , although this is not a requirement.

How This Course Will Benefit Your Career

The course is designed to provide learners with mandatory skills that will enable them proceed to intermediate study. 
What jobs will I qualify for?

Project Manager 

Download Course Brochure

When do I start?

Next available course

Admission Criteria

There is no requirement for this course. Candidates must have completed the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses.

How do I apply?

Click Enquire now or call 0734229114

Payment options


Detailed course information

Course Content: 
  • Introducing ITIL
  • Service Management and Stakeholders
  • Functions, Roles and Processes
  • The Service Lifecycle
  • Service Strategy - Key Concepts
  • Service Strategy – Processes
  • Service Design - Key Concepts
  • Service Design - Processes (1)
  • Service Design - Processes (2)
  • Service Transition - Processes (1)
  • Service Transition - Processes (2)
  • Service Operation – Processes
  • Service Operation – Functions
  • Continual Service Improvement
  • Roles
  • Technology Considerations
  • The Sample ITIL Foundation Exam
Each lesson contains a video tutorial, study guide and associated quiz
Course duration is 18 hours and is 2 ITIL credits
Show More

Course Provider