ITIL Intermediate (LifeCycle Module) - ICT Mentors | Educartis

Nairobi
3 days
Course
Blended Learning

Benefits

Course Overview

The ITIL Intermediate (Service Lifecycle Module) is most relevant for individuals who have, or who are looking for, a management or team leader role that requires management of different areas or work across different teams. Taken either online or on-campus, and offered by ICT Mentors, the course is split into 5 distinct modules, all of which are suitable for students who are looking to develop the management capabilities required to deliver quality service management practices. 

If you're working in any aspect of ICT Service Management and you're looking to improve the quality of your service, and enhance customer satisfaction, security, and service within your organisation, then this course provides a cohesive set of best practice, drawn from international public and private sectors. 
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How This Course Will Benefit Your Career

At the end of this course, students will be able to: 

  • Design, develop, and implement IT Service Management as an organizational capability as well as a strategic asset.
  • Understand how an organisation can develop the most cost-effective service(s) while still providing value and customer satisfaction as well as meeting the organisation’s objectives. 
  • Develop or improve existing capabilities for transitioning new or modified services into operation.
  • Create and maintain continuous value for customers.  
Certification obtained

ITIL Certificate 

What jobs will I qualify for?

This course will enhance participants skills in jobs such as: 
  • IT Service Manager
  • Customer Service Representative 
  • Service Specialist 
  • ITIL Trainer 

When do I start?

Next available course

Admission Criteria

To be eligible for this course, students must have: 

  • Completed the ITIL Foundation Course 

How do I apply?

To apply for this course, delegates must fill out the applicable registration form

Payment options

Students can pay their fees through: 

  • MPESA
  • Direct Bank Transfer
  • Cheque Payment 

Detailed course information

This course is taken on-campus or online, and is offered by ICT Mentors. It is comprised of 5 distinct units and each unit takes 3 days to complete. 

The units are as follows: 

  • Service Strategy.
  • Service Design.
  • Service Transition.
  • Service Operation.
  • Continual Service Improvement.

Course Provider