ITIL Practitioner - ICT Mentors | Educartis

3 days
Blended Learning


Course Overview

This three day ITIL Practitioner Certification offers learners practical guidance on how to adopt this framework to support their business objectives. Taken either on-campus or online, this programme provides a detailed introduction to the concepts, terms, definitions, goals, benefits, and relationships within core IT service management processes and function, according to the Information Technology Infrastructure Library best practice framework. 

If you're working in any aspect of ICT Service Management and you're looking to improve the quality of your service, and enhance customer satisfaction, security, and service within your organisation, then this course provides a cohesive set of best practice, drawn from international public and private sectors. 
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How This Course Will Benefit Your Career

At the end of the course, students will be able to: 

  • Gain tips for passing the Information Technology Infrastructure Library Exam 
  • Improve their IT services through the use of proven best practice processes. 
  • Improve their productivity through utilised skills and experience. 
  • Enhance their oral and written communication skills. 
Certification obtained

Certificate of Completion awarded by the ICT Mentors Training Centre 

What jobs will I qualify for?

This course will enhance participants skills in jobs such as: 

  • IT Service Manager
  • Customer Service Representative 
  • Service Specialist 
  • ITIL Trainer 

When do I start?

Next available course

Admission Criteria

To be eligible for this course, students require: 

  • ITIL Foundation V3 Certificate or the equivalent 

This course is strongly recommended for students who have completed intermediate certifications. 

How do I apply?

To apply for this course, students must fill out the applicable registration form. 

Payment options

The total fee for this course is 50,000 KES. Students can pay their fees through: 

  • Mpesa
  • Bankers Cheque
  • Direct Bank Transfer 

Detailed course information

This course is offered by the ICT Mentors and can be taken either in-classroom or online. The modules focus on ITIL: 

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Course Provider