Problem-Solving and Decision Making - Mammoth Consulting Africa | Brighter Monday Learning

Problem-Solving and Decision Making

Mammoth Consulting Africa

Course Introduction

This course is designed to help participants develop their skills in Problem Solving and Decision Making. It includes skill development exercises in: learning to apply problem solving steps and tools, analyzing information to clearly describe problems, thinking creatively, being a contributing member of a problem solving team, selecting the best approach for making decisions, creating a plan for implementing, evaluating, and following up on decisions, and to avoid common decision making mistakes as such becoming catalysts for tremendous meaningful change not just for themselves but for the​ ​organization.

  • Course
  • Online
  • Duration: 3 weeks
  • Start Date: Flexible
  • KSh 5,000
  • Total

How This Course Will Benefit Your Career

At​ ​the​ ​end​ ​of​ ​this​ ​course,​ ​participants​ ​will​ ​be​ ​able​ ​to: - Apply​ ​problem​ ​solving​ ​steps​ ​and​ ​tools - Analyze​ ​information​ ​to​ ​clearly​ ​describe​ ​problems - Identify​ ​appropriate​ ​solutions - Think​ ​creatively​ ​and​ ​be​ ​a​ ​contributing​ ​member​ ​of​ ​a​ ​problem​ ​solving​ ​team - Select​ ​the​ ​best​ ​approach​ ​for​ ​making​ ​decisions - Create​ ​a​ ​plan​ ​for​ ​implementing,​ ​evaluating,​ ​and​ ​following​ ​up​ ​on​ ​decisions - Avoid​ ​common​ ​decision-making​ ​mistakes

What You Will Learn

Session One: Course Overview
Session Two: Definitions
Defining Problem Solving and Decision Making
Problem Identification
Eight Essentials to Defining a Problem
Problem Solving in Action
Session Three: Making Decisions
What it Means
Types of Decisions
Facts vs. Information
Decision-Making Traps
Session Four: Getting Real
Session Five: The Problem Solving Model
Model Overview
Real Problems
Phase One
Phase Two
Phase Three
Session Six: Case Study
Session Seven: The Problem Solving Toolkit
The Basic Tools
The Fishbone
Degrees of Support
Creative Thinking Methods
Brainstorming and Brainwriting
More Methods
Session Eight: Aspirinia
Decision Information
Individual Action Steps
Session Nine: Swotting Up
SWOT Analysis
Individual Analysis
Session Ten: Making Good Group Decisions
Working Toward the Decision
Avoiding Fatal Mistakes
Session Eleven: Analyzing and Selecting Solutions
Selecting Criteria
Creating a Cost-Benefit Analysis
Session Twelve: Planning and Organizing
Follow-Up Analysis
Adapt, Close, and Celebrate
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan

Where and when

Start DateLocation



What are the admission criteria?

1. An ongoing willingness to critically assess yourself and challenge yourself to grow through life long learning 2. A desire to acquire skills that will ensure rapid growth in your career

Certification obtained

Certificate of Completion

How do I apply?

Write an email to us expressing an interest in the course you are interested in or inquiry and we will get back to you with the needed information as soon as possible.

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