VeriSM - ICT Mentors | Educartis

3 days


Course Overview

VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service.

VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and to meet different service management situations.

How This Course Will Benefit Your Career

At the end of the training you will lead the way by;

  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought after pioneer in delivering service management for the digital age
Supported by the official publication "VeriSM: Service Management for the digital age", VeriSM describes a service management approach which is:

  • Value-driven
  • Evolving
  • Responsive
  • Integrated
  • Service
  • Management
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Certification obtained

VeriSM certificate 

What jobs will I qualify for?

  • Managers – who want to understand how to leverage evolving management practices;
  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
  • Executives – who are accountable for effective service delivery;
  • IT and Non-IT professionals - who need to understand the impact of evolving management practices and new technologies in their role.

Download Course Brochure
Download PDF

When do I start?

Next available course

Admission Criteria

Familiarity with Service Delivery and IT related work experience are recommended.
Interested Candidates should engage ICT MENTORS For more.

How do I apply?

Click Enquire now or call 0734229114

Payment options

We have the following convenient Payment methods:

The courses is available in both On-campus and E-learning mode. 

Pricing details for the E-learning program. 

VeriSM Foundation

VeriSM Foundation - 30 days - Ksh. 35,000
VeriSM Foundation - 60 days - Ksh 40,000
VeriSM Foundation Exam - Ksh 25,000
VeriSM Foundation Extension - 30 days - Ksh 7,500

VeriSM Essentials 
VeriSM Essentials - 30 days -  Ksh 32,000
VeriSM Essentials - 60 days -  Ksh 36,000
VeriSM Essentials Exam - Ksh 15,000
VeriSM Essentials Extension - 30 days - Ksh. 7,500

VeriSM Plus
VeriSM Plus -  30 days - Ksh. 32,000
VeriSM Plus - 60 days - Ksh. 36,000
VeriSM Plus Exam -  Ksh. 15,000
VeriSM Plus Extension - 30 days - Ksh.  7,500

Detailed course information

Course Outline: 
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

Course Provider