VeriSM - ICT Mentors | Educartis

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Course Overview

Taken over a period of either thirty or six days, this course has been designed to help participants fully understand and effectively respond to the challenges of service management in the digital age. Taken on-campus or online, the programme aims to provide learners with a comprehensive overview of the VeriSM™ fundamentals, a unique and innovative service management approach, focused on the delivery of value and achievement of business objectives. 

Whether it's a small scale, or big brand business, IT Service management has made its presence everywhere. Employers are increasingly realising the important role it plays in improving internal challenges, providing more value to customers, and moving the organisation forward, which is why professionals with knowledge in tools such as VeriSM™ are being highly sought out. If you're looking to advance your career, enjoy a higher salary, and make a more meaningful and significant contribution to your organisation, then this course is a great first step. 

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How This Course Will Benefit Your Career

At the end of the course, students will be able to: 

  • Drive internal engagement and make changes that matter to the customer. 
  • Deliver new service management and product development practices that put their organisation first. 
  • Implement service management, adding value to their company and making them more valuable in the marketplace. 
  • Enjoy the benefits that come from being a sought-after pioneer in delivering service management for the digital age. 

Certification obtained

VeriSM Certificate 

What jobs will I qualify for?

This course is ideal for professionals such as: 

  • Service Manager
  • IT Service Delivery Manager 
  • IT Support Professional 
  • IT Incident and Problem Manager 

When do I start?

Next available course

Admission Criteria

This course doesn't require any previous knowledge of this service management approach. However, it's recommended that students have: 

  • Familiarity with service delivery 
  • IT related work experience 

How do I apply?

To apply for this course, delegates must fill out the applicable registration form

Payment options

We have the following convenient payment methods:

  • Direct Bank Transfer 
  • Cheque Payment 

The courses is available in both On-campus and E-learning mode. 

Pricing details for the E-learning program. 

  • 30 days - Ksh. 35,000
  • 60 days - Ksh 40,000
  • Exam - Ksh 25,000
  • Extension - 30 days - Ksh 7,500

Detailed course information

This course is taken either online or on-campus and is offered by the ICT Mentors. It consists of 22 lessons, including: 

  • Lesson 1: Organizational context & governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provide
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Adapting the VeriSM Model
  • Lesson 14: Progressive practices Agile
  • Lesson 15: Progressive practices DevOps and SIAM
  • Lesson 16: Progressive practices Lean Shift Left
  • Lesson 17: Progressive practices CXUX Continuous Delivery
  • Lesson 18: Innovative Technologies- Part 1
  • Lesson 19: Innovative Technologies- Part 2
  • Lesson 20: Innovative Technologies- Part 3
  • Lesson 21: Getting Started Lesson
  • Lesson 22: Exam Preparation

Exam Details: 
  • 40 multiple choice questions
  • 60 minute duration
  • 65% pass mark. 
The exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Foundation course before requesting their exam voucher.
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