International Front Office Operations & Administration - Air Travel & Related Studies Center | Educartis

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Blended Learning


Course Overview

This one year International and Front Office Operations and Administration Course is aimed at those interested in pursuing a career in front office management. While primarily aimed at the hospitality sector, the course provides learners with the knowledge, practical skills, and competencies for employment in a receptionist, front office, or administrative role in a modern office environment. 

Office administration positions are amongst the most frequently advertised and highly sought-after jobs, providing job security, variety, and responsibility, as well as opportunities to join diverse workplaces. If you're interested in working in this sector, our blended programme will help you develop a range of distinct skills so you can contribute successfully to the efficient operations of a front office environment. 

Upon completion of this course, you will receive a Certificate in International Front Office Operations and Administration. 
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How This Course Will Benefit Your Career

Upon completion of the International Front Office Operations and Administration Course, students will be able to: 

  • Outline the basic structures of a modern business environment and the administration systems required to support it. 
  • Fully understand workplace communication structures, systems, and processes, as well as implement these using appropriate language and tone. 
  • Recognise the importance of understanding workplace culture in implementing administration processes. 
  • Demonstrate effective reception and customer service skills, as well as professional representation of one's organisation. 
  • Utilise skills to organise meetings within the workplace and implement all necessary supporting administration activities. 
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Certification obtained

Certificate of International Front Office Operations and Administration 

What jobs will I qualify for?

This programme will successfully prepare students for exciting and rewarding careers including as a: 

  • Receptionist
  • Front Office Manager 
  • Administration Assistant 
  • Front Office Supervisor 

When do I start?

Next available course

Admission Criteria

This course is well suited for students who are passionate about customer service and who have a pleasant personality and dynamic professional attitude. 

The admission criteria are as follows: 

  • KCSE minimum grade of D or equivalent. 

How do I apply?

Early application and enrolment is advised on all our courses, due to a high level of demand. To apply, you must: 

  • Fill in an application form before the admission date
  • Provide a copy of your KCSE Certificate at our main campus 
  • Call or visit us to check availability for your preferred course, if your admissions form is delayed 

Payment options

The course fee for this programme is 90,000 KES per semester.

We offer a flexible payment option per semester as follows: 

  • 50% of course fee in the first month 
  • 25% of course fee in the second month
  • 25% of course fee in the third month 

Detailed course information

This is a one year blended programme, taught at our Air Travel and Related Studies Centre. It combines nine months of theory with three months of work placement.

The course outline is as follows: 

  • Guest Relations
  • Front Office Operations and Administration 
  • Sales and Marketing Management 
  • Customer Service 
  • Time and project management 

Where and When


Air Travel and Related Studies Centre

Rhino Park Road, Karen, Nairobi, Kenya


Air Travel and Related Studies Centre

Rhino Park Road, Karen, Nairobi, Kenya

This course is taught by:

Missing teacher
Onesmus Kuloba


Course Provider